Privacy policy

Last Updated: September 7, 2026

This Privacy Policy describes how QVAIVE, operated by Shenzhen Mincunfu E-Commerce Co., Ltd. (“QVAIVE,” “we,” “us,” or “our”), collects, uses, shares, and protects personal information when you visit qvaive.com, place an order, contact us, or otherwise use our online store and related services.

By using our website, you acknowledge the practices described in this Privacy Policy.

1. Information We Collect

Depending on how you interact with our website, we may collect the following categories of information.

Information You Provide Directly

When you place an order, contact us, submit a form, or otherwise interact with our store, you may provide information such as:

• Name
• Billing address
• Shipping address
• Email address
• Telephone number
• Order information
• Product preferences
• Customer service communications
• Return or refund information
• Other information you voluntarily provide to us

Payment Information

Payments are processed through our ecommerce platform and authorized third-party payment providers.

Payment providers may collect information such as your payment card details, billing information, and transaction information as necessary to process your payment.

QVAIVE does not intentionally store complete payment card numbers or card security codes on its own systems.

Information Collected Automatically

When you visit our website, certain information may be collected automatically, including:

• IP address
• Browser type
• Device type
• Operating system
• Pages viewed
• Referring website
• Date and time of visits
• Shopping and browsing activity
• General location information derived from your IP address
• Cookie and similar technology information

We may use this information to operate our website, understand how visitors use our store, improve performance, prevent fraud, and support marketing and analytics activities where permitted by applicable law.

2. How We Use Personal Information

We may use personal information for purposes including:

• Processing and fulfilling orders
• Processing payments
• Providing order confirmations and shipping updates
• Delivering products
• Providing customer service
• Handling returns, refunds, replacements, and order issues
• Responding to customer inquiries
• Maintaining and improving our website
• Detecting and preventing fraud, misuse, and security incidents
• Maintaining business and transaction records
• Complying with applicable legal and regulatory obligations
• Sending marketing communications where permitted and where you have provided any consent required by applicable law
• Measuring advertising and website performance
• Protecting our rights, customers, and business

We only seek to collect information reasonably necessary for legitimate business purposes connected with operating our online store.

3. Order Fulfillment and Shipping

To process and deliver orders, we may share necessary information with service providers involved in fulfillment and delivery.

This may include information such as:

• Customer name
• Shipping address
• Telephone number when required by the carrier
• Order contents
• Delivery and tracking information

For eligible U.S. orders, we may provide necessary order information to our third-party fulfillment, logistics, and shipping partners in the United States.

These service providers receive information only as necessary to perform services on our behalf.

4. How We Share Personal Information

We may share personal information with third parties that help us operate our business.

These may include:

• Ecommerce platform providers
• Payment processors
• Fraud-prevention providers
• Warehousing and fulfillment partners
• Shipping and logistics companies
• Customer service providers
• Website hosting and technical service providers
• Analytics providers
• Advertising and marketing service providers
• Professional advisers
• Government authorities or regulators when legally required

We do not disclose personal information to third parties simply for unrelated purposes.

We may also disclose information when reasonably necessary to comply with law, enforce our agreements, protect our rights, investigate fraud, or protect customers and other persons.

5. Ecommerce Platform and Service Providers

Our online store is operated using third-party ecommerce technology and related services.

These providers may process personal information on our behalf or according to their own privacy policies in order to provide services such as:

• Website hosting
• Checkout
• Payment processing
• Fraud prevention
• Order management
• Analytics
• Store functionality

We encourage customers to review the privacy policies of relevant third-party services if they would like additional information about how those providers process personal information.

6. Cookies and Similar Technologies

Our website may use cookies, pixels, tags, local storage, and similar technologies.

These technologies may be used to:

• Keep the website functioning properly
• Remember shopping cart contents
• Remember preferences
• Support secure checkout
• Understand website traffic and usage
• Measure website performance
• Detect fraud and security risks
• Measure advertising effectiveness
• Provide advertising where permitted by applicable law

Some cookies are necessary for the operation of the website, while others may support analytics or advertising.

Where required by applicable law, we will provide appropriate choices regarding non-essential cookies.

You can also control certain cookies through your browser settings. Disabling cookies may affect some website features.

7. Advertising and Analytics

We may use third-party analytics or advertising services to understand website activity and measure the effectiveness of advertising campaigns.

These providers may collect information through cookies or similar technologies, such as:

• IP address
• Browser information
• Device identifiers
• Pages viewed
• Products viewed
• Interactions with our website

Depending on applicable privacy law, certain disclosures of information for cross-context behavioral or targeted advertising may be considered a “sale,” “sharing,” or similar activity even when no money is exchanged.

Where applicable, customers may have the right to opt out of such processing.

8. Marketing Communications

If you subscribe to marketing communications, we may send you information about products, promotions, or store updates.

You may unsubscribe from promotional emails at any time by using the unsubscribe link included in the email or by contacting us.

Unsubscribing from marketing communications will not prevent us from sending transactional communications that are necessary for an order, such as:

• Order confirmations
• Shipping notifications
• Return or refund communications
• Customer service messages

9. Security

We use reasonable administrative, technical, and organizational measures designed to protect personal information.

Our website uses secure connections for the transmission of information where appropriate, including checkout-related information.

Payment information is processed through authorized payment service providers.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

Customers should also take reasonable steps to protect their account information and devices.

Google requires merchants collecting sensitive customer information to use appropriate security measures, including SSL-protected pages.

10. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including:

• Processing orders
• Providing customer service
• Handling returns and refunds
• Maintaining accounting and transaction records
• Preventing fraud
• Resolving disputes
• Complying with legal obligations

Retention periods may vary depending on the type of information and applicable legal requirements.

11. International Processing of Information

QVAIVE is operated by Shenzhen Mincunfu E-Commerce Co., Ltd., located in China, and serves customers through international technology, payment, fulfillment, and logistics providers.

As a result, personal information may be processed or stored in countries other than the country where you live.

When required by applicable law, we take appropriate steps regarding international transfers of personal information.

12. Your Privacy Rights

Depending on where you live, applicable privacy laws may provide rights regarding your personal information.

These rights may include the right to:

• Request access to personal information we maintain about you
• Request correction of inaccurate personal information
• Request deletion of certain personal information
• Obtain information about how your personal information is used
• Request a copy of certain personal information
• Withdraw consent where processing is based on consent
• Opt out of certain marketing communications
• Opt out of certain targeted advertising, sharing, or sale activities where applicable
• Appeal certain decisions regarding a privacy request where applicable

These rights are subject to applicable law and certain exceptions.

To submit a privacy request, contact:

support@qvaive.com

We may need to verify your identity before completing certain requests.

We will not discriminate against customers for exercising privacy rights available under applicable law.

13. U.S. State Privacy Rights

Residents of certain U.S. states may have additional privacy rights under applicable state privacy laws.

Depending on the law and whether it applies to our business, these rights may include:

• The right to know what personal information is collected
• The right to access personal information
• The right to correct inaccurate information
• The right to request deletion
• The right to obtain a portable copy of certain information
• The right to opt out of certain targeted advertising
• The right to opt out of certain sales or sharing of personal information

We do not sell personal information in exchange for monetary payment.

However, certain uses of advertising or analytics technologies may be treated as a “sale,” “sharing,” or targeted advertising under some U.S. state privacy laws.

Where required, eligible users may exercise applicable opt-out rights through the privacy choices made available on our website or by contacting us.

14. Children’s Privacy

Our website and products are intended for general audiences and are not directed to children under the age of 13.

We do not knowingly collect personal information directly from children under 13.

If you believe that a child has provided personal information to us without appropriate authorization, please contact us so that we can review the matter.

15. Third-Party Links

Our website may contain links to third-party websites or services.

We are not responsible for the privacy practices, security, or content of third-party websites.

We encourage customers to review the privacy policy of any third-party website they visit.

16. Business Transfers

If our business undergoes a merger, acquisition, restructuring, financing, sale of assets, or similar business transaction, personal information may be transferred as part of that transaction where permitted by applicable law.

Any successor organization would be expected to process personal information in accordance with applicable privacy obligations.

17. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect:

• Changes to our business practices
• Changes to our website or services
• Changes to technology
• Changes to legal or regulatory requirements

When we update this Privacy Policy, we will revise the Last Updated date at the top of this page.

We encourage customers to review this page periodically.

18. Contact Us

If you have questions about this Privacy Policy, our privacy practices, or would like to submit a privacy request, please contact us:

QVAIVE

Store Operator:
Shenzhen Mincunfu E-Commerce Co., Ltd.

Business Address:
Room 703, Unit 2, No. 33-1 Shepai New Village
Donghai Community, Yantian Subdistrict, Yantian District
Shenzhen, Guangdong 518083
China

Customer Service and Privacy Email:
support@qvaive.com