Shipping policy
Last Updated: September 18, 2026
Thank you for shopping with QVAIVE. This Shipping Policy explains where we ship, our shipping charges, order cutoff time, processing time, transit time, and estimated total delivery time before you place an order through qvaive.com.
1. Shipping Destinations
QVAIVE currently ships eligible orders only to physical addresses in the 48 contiguous United States.
We do not currently ship to Alaska, Hawaii, the District of Columbia, U.S. territories, the Federated States of Micronesia, the Marshall Islands, Palau, APO/FPO/DPO military addresses, or international destinations.
Eligible orders are fulfilled and shipped through our third-party fulfillment and logistics partners located in the United States.
2. Shipping Service, Rates, and Currency
We offer standard shipping for all eligible destinations. All order thresholds and shipping charges are stated in U.S. dollars (USD).
- Orders of $60.00 or more: Free standard shipping
- Orders under $60.00: $5.00 flat-rate standard shipping
The applicable shipping charge is based on the eligible order amount and is displayed at checkout before payment is completed.
3. Order Cutoff Time
Our daily order cutoff time is 6:00 AM Pacific Time (America/Los_Angeles).
Orders placed before 6:00 AM Pacific Time on a business day may begin processing that business day. Orders placed after the cutoff time, on weekends, or on U.S. public holidays will normally begin processing on the next business day.
The cutoff time determines when the processing estimate begins and does not guarantee same-day shipment.
4. Order Processing Time
Orders are generally processed within 1–3 business days.
Our processing days are Monday through Friday, excluding U.S. public holidays. Saturdays, Sundays, and U.S. public holidays do not count as processing days.
Processing begins after payment has been confirmed and the order has been accepted for fulfillment. It includes order verification, picking, packing, and preparation for carrier pickup.
5. Estimated Transit Time
After an order is processed and transferred to the carrier, estimated transit time is 3–7 business days for all eligible destinations.
Our standard transit days are Monday through Friday. Saturdays, Sundays, and U.S. public holidays are not included in this estimate.
6. Total Estimated Delivery Time
The total estimated delivery time is 4–10 business days, consisting of:
- Order processing: 1–3 business days
- Carrier transit: 3–7 business days
Orders placed after the daily cutoff, on weekends, or on U.S. public holidays begin processing on the next business day. Delivery estimates are not guaranteed delivery dates.
Actual delivery may be affected by carrier delays, severe weather, seasonal demand, destination conditions, service interruptions, or other circumstances outside our reasonable control.
7. Order Confirmation and Tracking
After you place an order, we send an order confirmation to the email address provided at checkout. When tracking becomes available, we send a shipping confirmation with the tracking details.
Please allow time after shipment for the carrier's tracking system to update. Tracking may not become active immediately after a label is created.
8. Shipping Addresses
Customers are responsible for providing a complete and accurate eligible shipping address during checkout. Please review the address before submitting your order.
If you notice an error, contact us as soon as possible at support@qvaive.com. We will make reasonable efforts to help, but we cannot guarantee an address change after processing, fulfillment, or shipment has begun.
QVAIVE is not responsible for delays or failed delivery caused by an incorrect, incomplete, or ineligible address supplied by the customer.
9. Delayed Deliveries
If an order has not arrived within the expected delivery period, first review the carrier tracking information. If you still need assistance, email support@qvaive.com and include your order number.
10. Lost Packages
If tracking indicates that a package may be lost in transit, contact support@qvaive.com. We will review the tracking information and, where appropriate, work with the carrier or fulfillment partner to investigate.
11. Damaged or Incorrect Orders
Please inspect your order after delivery. If the package arrives damaged or you receive an incorrect item, contact support@qvaive.com as soon as possible.
Include your order number, a description of the issue, clear photographs of the product, and photographs of the shipping package where applicable. We will review the information and provide an appropriate resolution under our Return and Refund Policy.
12. Shipping Charges and Refunds
Original shipping charges are generally non-refundable for a return caused by a change of mind, an incorrectly ordered product, or another reason not caused by QVAIVE.
For a verified damaged, defective, or incorrect product caused by us, applicable shipping costs are handled according to our Return and Refund Policy.
13. Contact Us
For questions about shipping, tracking, or delivery, contact:
QVAIVE
Store Operator:
Shenzhen Mincunfu E-Commerce Co., Ltd.
Business Address:
Room 703, Unit 2, No. 33-1 Shepai New Village
Donghai Community, Yantian Subdistrict, Yantian District
Shenzhen, Guangdong 518083
China
Customer Service Email:
support@qvaive.com