Terms of service
Last Updated: September 18, 2026
Welcome to QVAIVE.
This website and online store are operated by Shenzhen Mincunfu E-Commerce Co., Ltd. Throughout these Terms of Service, the terms “QVAIVE,” “we,” “us,” and “our” refer to the operator of this online store.
By accessing qvaive.com, using our website, or purchasing products from us, you agree to these Terms of Service and any policies referenced in them.
Please read these Terms carefully before using our website or placing an order.
1. Online Store Use
You may use this website only for lawful purposes.
You must not use our website, products, or services:
- For illegal, fraudulent, or unauthorized activities
- To submit false or misleading information
- To interfere with the security or operation of the website
- To distribute malicious software or harmful code
- To violate the rights of QVAIVE or any third party
- To attempt unauthorized access to our systems or customer information
We may restrict or terminate access to the website where reasonably necessary to protect customers, our business, or our systems.
2. Product Information
We make reasonable efforts to provide accurate and current product information, including:
- Product titles
- Descriptions
- Images
- Specifications
- Features
- Prices
- Availability
- Product options and quantities
Because products may be viewed on different screens and devices, actual colors or appearance may vary slightly from what is displayed online.
Minor variations may also occur because of manufacturing tolerances, lighting, packaging updates, or product improvements.
We will not intentionally substitute a materially different product without appropriate notice or customer authorization.
Please review the product page carefully before placing an order.
3. Product Availability
Products are offered subject to availability.
Inventory information may change, and in limited circumstances an item may become unavailable after an order has been submitted.
If we are unable to fulfill an order or item, we may cancel the affected portion of the order and issue the appropriate refund to the original payment method.
4. Orders
Submitting an order does not necessarily mean that the order has been accepted for fulfillment.
We may review, refuse, or cancel an order when reasonably necessary, including in cases involving:
- Suspected fraud or unauthorized payment
- Incorrect or incomplete customer information
- Pricing or product information errors
- Product unavailability
- Payment authorization failure
- Unusual or suspicious order activity
- Delivery restrictions
If we cancel an order after payment has been successfully collected, the applicable amount will be refunded to the original payment method.
Customers are responsible for providing accurate billing, shipping, and contact information.
5. Pricing and Currency
Prices displayed on our website are shown in U.S. dollars (USD) unless otherwise indicated.
Product prices may change from time to time.
Any applicable shipping charges will be disclosed during checkout before payment is completed.
If a product is accidentally listed at an incorrect price because of a technical or administrative error, we may cancel the affected order and issue a refund where payment has already been collected.
We will not charge a customer an undisclosed additional product price after an order has been completed.
6. Payment
Payment must be successfully authorized before an order can be processed.
Payments may be handled through our ecommerce platform and authorized third-party payment providers.
Payment providers may apply their own security checks, authorization procedures, and terms.
QVAIVE does not intentionally store complete payment card numbers or card security codes on its own systems.
If a payment cannot be authorized, the order may not be completed.
7. Shipping
QVAIVE currently ships eligible orders only to physical addresses in the 48 contiguous United States.
We do not currently ship to Alaska, Hawaii, the District of Columbia, U.S. territories, APO/FPO/DPO military addresses, or international destinations.
For eligible customers in the 48 contiguous states, orders are fulfilled and shipped through our third-party fulfillment and logistics partners located in the United States.
Our standard shipping terms are:
- Order cutoff: 6:00 AM Pacific Time (America/Los_Angeles)
- Processing time: 1–3 business days, Monday through Friday, excluding U.S. public holidays
- Estimated transit time: 3–7 business days, Monday through Friday
- Estimated total delivery time: 4–10 business days
- Orders of $60.00 or more: Free standard shipping
- Orders under $60.00: $5.00 flat-rate standard shipping
Additional information about shipping, tracking, delivery estimates, and shipping charges is available in our Shipping Policy.
Delivery dates are estimates and may be affected by carrier delays, weather, seasonal demand, destination, or circumstances outside our reasonable control.
8. Shipping Address
Customers are responsible for providing a complete and accurate shipping address.
If you notice an error after submitting an order, please contact us as soon as possible at:
We will make reasonable efforts to assist, but we cannot guarantee that an address can be changed after an order has entered processing, fulfillment, or shipment.
9. Returns and Refunds
Eligible products may be returned in accordance with our Return and Refund Policy.
Our standard return terms include:
- Eligible returns requested within 30 days of delivery
- Returned products must generally be new and unused
- Returns are accepted by mail
- Customers must contact us before returning a product
- Customer-remorse return shipping is generally the customer's responsibility
- QVAIVE covers reasonable return shipping costs for verified damaged, defective, or incorrect products when a return is required
- We do not charge a restocking fee for eligible returns
- Customers will receive approved refunds within 10 calendar days after the returned product has been received, inspected, and approved
- Refunds are issued to the original payment method
Please review our Return and Refund Policy for complete details.
10. Exchanges
We do not currently offer direct exchanges.
If you would like a different product, style, or item, please return the eligible original product according to our Return and Refund Policy and place a new order.
If you receive a damaged, defective, or incorrect product, contact us before placing another order so that we can review the issue and provide an appropriate resolution.
11. Order Cancellations
If you need to cancel an order, contact us as soon as possible at:
We will make reasonable efforts to cancel an order before fulfillment begins.
Once an order has entered processing, packing, or shipment, cancellation may no longer be possible.
If the order has already shipped, you may request an eligible return after delivery in accordance with our Return and Refund Policy.
12. Promotions and Discount Codes
From time to time, QVAIVE may offer promotional prices, discount codes, or other special offers.
Promotions may be subject to:
- Specific eligibility requirements
- Expiration dates
- Product restrictions
- Minimum purchase amounts
- Other clearly disclosed conditions
Unless otherwise stated, promotional offers cannot necessarily be combined.
We may correct or cancel a promotion that was published because of an obvious technical or administrative error.
13. Intellectual Property
The content made available through this website, including original text, layouts, graphics, logos, photographs, product materials, and other content, may be protected by trademark, copyright, or other intellectual property laws.
You may not reproduce, distribute, modify, publish, or commercially use protected website content without permission unless such use is otherwise permitted by applicable law.
Nothing in these Terms grants you ownership of QVAIVE website content or intellectual property.
Third-party trademarks, names, or materials remain the property of their respective owners.
14. Third-Party Services
We use third-party service providers to support the operation of our online store.
These services may include:
- Ecommerce platform services
- Payment processing
- Fraud prevention
- Warehousing and fulfillment
- Shipping and logistics
- Website hosting
- Analytics
- Customer service technology
- Advertising and marketing services
Third-party providers may have their own terms, policies, and privacy practices.
Our use of personal information is described in our Privacy Policy.
15. Third-Party Links
Our website may contain links to websites or services operated by third parties.
These links may be provided for convenience or additional information.
We do not control third-party websites and are not responsible for their content, availability, security, or privacy practices.
Customers should review the applicable terms and privacy policies of third-party websites before using them.
16. Website Availability
We aim to keep our website available and functioning properly, but we cannot guarantee uninterrupted access at all times.
Temporary interruptions may occur because of:
- Maintenance
- Platform updates
- Network outages
- Technical failures
- Security incidents
- Events outside our reasonable control
We may modify or discontinue website features when reasonably necessary.
17. Accuracy of Website Information
We may update or correct information on the website when necessary.
This may include corrections to:
- Product information
- Pricing
- Availability
- Shipping information
- Promotional information
- Typographical errors
Where a material correction affects an existing order, we will take reasonable steps to address the issue appropriately.
18. Disclaimer and Consumer Rights
We make reasonable efforts to provide accurate information and products consistent with the descriptions shown on our website.
To the extent permitted by applicable law, the website and services are provided without warranties beyond those expressly stated or legally required.
Nothing in these Terms is intended to exclude, restrict, or waive any consumer rights that cannot legally be excluded or limited.
If applicable law provides greater rights or protections than these Terms, those legal rights will apply.
19. Limitation of Liability
To the extent permitted by applicable law, QVAIVE and its operator will not be liable for indirect, incidental, special, or consequential losses arising solely from circumstances outside our reasonable control.
This limitation does not apply where liability cannot legally be excluded or restricted.
Nothing in these Terms limits rights or remedies available to customers under applicable consumer protection laws.
20. Privacy
Your use of our website is also subject to our Privacy Policy.
Our Privacy Policy explains how we collect, use, disclose, and protect personal information in connection with our website, orders, customer service, and related business activities.
21. Changes to These Terms
We may update these Terms of Service from time to time to reflect changes to:
- Our business practices
- Our website or services
- Our policies
- Applicable laws or regulations
When these Terms are updated, we will revise the Last Updated date at the top of this page.
The current version of the Terms will be published on this page.
22. Severability
If any provision of these Terms is determined to be invalid or unenforceable under applicable law, the remaining provisions will continue to apply to the extent permitted by law.
23. Contact Us
If you have questions about these Terms of Service, an order, or our store policies, please contact us:
QVAIVE
Store Operator:
Shenzhen Mincunfu E-Commerce Co., Ltd.
Business Address:
Room 703, Unit 2, No. 33-1 Shepai New Village
Donghai Community, Yantian Subdistrict, Yantian District
Shenzhen, Guangdong 518083
China
Customer Service Email:
support@qvaive.com